If you live in Memphis, Tennessee, chances are you receive your utilities from Memphis Light, Gas and Water Division (MLGW). As a residential customer, it’s important to have a solid understanding of your service agreement with MLGW to avoid any confusion or issues down the road. Here’s what you need to know:

What is the MLGW Residential Service Agreement?

The MLGW Residential Service Agreement is a legal document that outlines the terms and conditions of your utility services as a residential customer. This agreement covers everything from billing and payment procedures to service expectations and outage procedures.

Why is it important?

The MLGW Residential Service Agreement is important because it protects you as a consumer and sets expectations for both you and MLGW. By signing the agreement, you agree to pay for your utilities and follow certain guidelines. MLGW, in turn, agrees to provide reliable and safe service. The agreement also outlines procedures for handling outages or emergencies, ensuring that you know what to do if something goes wrong.

What does it cover?

The MLGW Residential Service Agreement covers a wide range of topics, including:

– Billing and Payment: This section outlines how you will be billed, when payments are due, and what happens if you fail to pay on time.

– Service Expectations: This section outlines what you can expect from MLGW in terms of service reliability, response times, and service quality.

– Outages and Emergencies: This section outlines what to do if you experience an outage or emergency, including how to report it and what to expect in terms of repair timelines.

– Safety Guidelines: This section outlines important safety guidelines, such as how to handle gas leaks or electrical hazards.

– Termination of Service: This section outlines the circumstances under which MLGW may terminate your service, as well as your rights as a consumer.

How can I access the MLGW Residential Service Agreement?

You can access the MLGW Residential Service Agreement online or by contacting MLGW directly. It’s important to review the agreement carefully before signing up for service to ensure that you understand your rights and responsibilities as a customer.

In conclusion, the MLGW Residential Service Agreement is an important document for any residential customer of MLGW. By understanding your rights and responsibilities as a customer, you can ensure that you have a positive and safe experience with your utility services.